Contact Us

The best way to reach us is through the discussion section on the relevant guide page. Leave a comment describing your question — for example, which university's portal you're trying to log in to and what error you're seeing — and we'll respond there. This keeps the conversation visible so other readers with the same problem can benefit.

What we can help with:

Corrections to our guides (a portal changed its login flow, a link is stale, a description is wrong).
Suggestions for new topics — another university's student portal we should explain.
General questions about how institutional student logins work.

What we cannot do:

Reset your password or unlock your student account — only your university's IT helpdesk can do that.
Tell you your student ID or enrollment details.
Provide official support for LSE, Element451-powered portals, DIU, or any other platform — contact the institution directly for account issues.

A note on response times: this site is run by a small team, and comments are reviewed in batches. If your question is time-sensitive — an enrollment deadline, an exam timetable that looks wrong, a locked account — don't wait for us. Your university's student enquiry point or IT service desk is set up for exactly those situations and will answer far faster.

We don't publish an email address on this site, and we don't ask for yours. If a guide's comment section is closed, check back later — we review and reopen discussions regularly. For anything urgent, your university's student services or IT helpdesk will always be faster than we are.

Please don't include passwords, student ID numbers, or other private details in any comment or message. We'll remove anything sensitive that gets posted by mistake, but it's safest never to share it in the first place.